Refund policy

RETURN & REFUND POLICY

At MiamiMD, we want you to be completely satisfied with your purchase. We offer a 60-day, no-questions-asked return policy.

60-DAY MONEY-BACK GUARANTEE

If you are not satisfied with your MiamiMD purchase, you may request a refund within 60 days of your purchase.

To request a return, please contact our Customer Care team at:

Email: support@miamimd.co
Phone: +1 (844) 829-8772

A Return Merchandise Authorization (RMA) number is required for all returns. Please contact Customer Care before sending your product back.

REFUND AMOUNT

Customers will receive a full refund, less a $5 restocking and recycling fee.

Once our shipping department receives your returned product, we typically process the refund within 2 business days. The refund will be issued to the original payment method. Depending on your financial institution, it may take an additional 3–4 business days for the refund to appear in your account.

RETURN SHIPPING

Customers are responsible for the cost of shipping returned products.

MiamiMD is not responsible for returned packages that are lost or stolen during transit. We recommend using a trackable shipping service and purchasing shipping insurance.

RETURN ADDRESS

Product Returns Facility
Fulfillment Center
1900 Midway Lane
Smyrna, TN 37167
United States

Please contact Customer Care and obtain an RMA number before sending your return.

DAMAGED OR MISSING ORDERS

If your order arrives damaged, is missing, or you experience any issue with your shipment, please contact our Customer Care team as soon as possible at support@miamimd.co or +1 (844) 829-8772.

MiamiMD reserves the right to update this Return & Refund Policy at any time.